Terms and Conditions
Welcome to iCare Mobile Medicine. By accessing or using our website, mobile services, or scheduling care with our medical team, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using our services, including mobile urgent care and wound care, you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree, please do not use our services.
2. Medical Services Disclaimer
iCare Mobile Medicine provides non-emergency mobile medical services. If you are experiencing a life-threatening emergency, call 911 or visit the nearest emergency room.
While we strive to provide high-quality care, medical outcomes can vary based on individual circumstances. Our services do not replace your relationship with a primary care provider or specialist.
3. Eligibility for Services
You must be at least 18 years old or have parental/legal guardian consent to receive services. We reserve the right to decline services to anyone based on clinical judgment, location limitations, or operational capacity.
4. Appointment Scheduling and Cancellations
Appointments may be scheduled via our website, phone, or text. Missed appointments or cancellations with less than 24 hours' notice may be subject to a fee.
Please note: We are a mobile service and must have safe access to your location at the scheduled time.
5. Payment and Insurance
Payment is due at the time of service unless arrangements have been made in advance. We may bill your insurance if we are contracted, but you are responsible for any charges not covered. Please verify coverage before booking.
6. Messaging Terms (SMS/Text)
By agreeing to receive messages from iCare Mobile Medicine, you understand the following:
Message frequency varies depending on your care needs, appointment reminders, or general service updates.
Message and data rates may apply based on your carrier plan.
Reply STOP at any time to opt out of further messaging.
We respect your privacy and comply with applicable laws and regulations regarding digital communications and patient confidentiality.
7. HIPAA Compliance
All communications and records are maintained in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We use secure, encrypted systems to protect your health information.
8. Intellectual Property
All content on our website, materials provided, and branding of iCare Mobile Medicine are the intellectual property of the company and may not be reproduced, distributed, or used without written consent.
9. Limitation of Liability
iCare Mobile Medicine and its providers are not liable for any indirect, incidental, or consequential damages arising out of the use of our services or website. We provide services “as is” and make no warranties beyond those required by law.
10. Governing Law
These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the appropriate courts located in Miami-Dade County, Florida.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our services after changes are posted indicates your acceptance of those changes.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact:
iCare Mobile Medicine
855-247-DOCS