Privacy Policy

At iCare Mobile Medicine, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile urgent care and wound care services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, date of birth, address, phone number, email address, and health-related information required for treatment.

  • Payment Information: Billing address and payment details for services rendered.

  • Technical Information: IP address, device type, and usage data when you interact with our website or digital platforms.

  • Mobile Information: Phone number and text message communications between you and our practice.

2. How We Use Your Information

We use your information for purposes such as:

  • Providing and coordinating medical care

  • Scheduling appointments and follow-ups

  • Communicating updates and reminders

  • Billing and insurance processing

  • Improving our services

3. Text Messaging & Mobile Policy

By providing your mobile number, you consent to receive text messages from iCare Mobile Medicine related to your care, appointment reminders, or important updates.

  • Mobile information will not be shared with third parties for marketing purposes.

  • To opt-out of receiving messages, text STOP at any time.

  • Message and data rates may apply depending on your mobile carrier.

4. HIPAA Compliance

iCare Mobile Medicine is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). All systems used for storing, accessing, and transmitting patient information meet HIPAA security and privacy requirements.

This includes:

  • Encrypted electronic health records (EHR)

  • Secure messaging platforms

  • Access controls and audit trails

  • Staff training on HIPAA policies and procedures

We are committed to maintaining the confidentiality, integrity, and security of your protected health information (PHI) at all times.

5. Information Sharing

We will never sell your personal or medical information. We may share your data only in the following instances:

  • With healthcare providers involved in your care

  • With your insurance provider for billing purposes

  • When required by law or public health authorities

  • With vendors or service providers who support our operations and are bound by HIPAA-compliant confidentiality agreements

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to:

  • Access and request a copy of your medical records

  • Correct inaccuracies in your information

  • Request restrictions on how your information is used or shared

  • Revoke consent for communications at any time

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy. Continued use of our services after changes are posted indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at:

iCare Mobile Medicine
855-247-DOCS